FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to the Fusion Gym FAQ page — your go-to resource for quick answers about our memberships, locations, 24/7 access, day passes, and more. Whether you’re joining for the first time or need help understanding your perks, we’ve got you covered.
MEMBERSHIP QUESTIONS
What membership options do you offer?
We offer four membership tiers to fit every lifestyle and budget:
– Under 25 Membership: $49/month (Anyone under the age of 25 with valid ID)
– First Responder Membership: $49/month (Police, Fire, EMS, EMT, Active Military & Veterans with valid service ID)
– Single Membership: $69/month (individual access to all locations)
– Phoenix Membership: $99/month (includes guest privileges – bring one guest per visit)
Are there any contracts or signup fees?
You’ve got two ways to join. Month-to-month is $99 and can be cancelled any time with 30 days written notice. The 12-month membership is $69 — a lower rate in exchange for a one-year commitment, and it converts to month-to-month when the term is up. First responder and under 25 memberships are $49 on a 12-month agreement. Every plan has a one-time $10 signup fee, and that’s the only fee at signup.
What's included with my membership?
Every membership includes:
– 24/7 access to all 5 locations
– Unlimited use of all equipment and facilities
– Access to locker rooms, showers, and saunas
– One complimentary personal training session
– Free Wi-Fi at all locations
– Access to retail supplement shops
Can I bring guests?
Guest privileges are available with our Phoenix Membership ($99/month). Phoenix members can bring one guest per visit to any location. Guests must be 18 or older (unless accompanied by a parent/guardian) and sign a waiver.
How do I qualify for student or first responder discounts?
Guest privileges are available with our Phoenix Membership ($99/month). Phoenix members can bring one guest per visit to any location. Guests must be 18 or older (unless accompanied by a parent/guardian) and sign a waiver.
How do I cancel my membership?
You can cancel anytime by providing 30 days written notice to any location or via email to
- Cancellation emails are:
Fairless Hills
CancelFH@fusiongyms.com
Grant Ave
CancelGrant@fusiongyms.com
South Philly
CancelSP@fusiongyms.com
Warminster
CancelWarmi@fusiongyms.com
fWoodbury NJ
Cancelwoodbury@fusiongyms.com
Your access continues through the final billing cycle with no additional fees.
FACILITY QUESTIONS
What are your hours?
All Fusion Gyms locations are open 24/7, 365 days a year. You can work out anytime that fits your schedule.
Which locations can I access?
One membership gives you access to ALL Fusion Gyms locations:
– Grant Avenue: 2801 Grant Ave, Philadelphia, PA 19114
– Fairless Hills: 179 Lincoln Hwy, Fairless Hills, PA 19030
– South Philadelphia: 2425 S 24th St, Philadelphia, PA 19145
– Warminster: 101 County Line Rd, Warminster, PA 18974
– 1006 Mantua Pike, Woodbury Heights, NJ 08097
– 6th Location: Coming soon!
What equipment do you have?
Every location features premium equipment including:
– Stainless steel dumbbells up to 150 pounds
– 20+ squat racks per location
– 15+ benches per location
– State-of-the-art cardio equipment
– Functional training turf areas
– Punching bags and combat sports equipment
What makes each location unique?
Each location has special features:
– Grant Avenue: Outdoor gym, basketball court, pool tables, cold plunge (men only)
– Fairless Hills: Boxing/MMA rings, Fusion Fresh restaurant, barbershop
– South Philadelphia: Focused training environment, supplement stand
– Warminster: 10 powerlifting benches, indoor basketball court, barbershop
Do you have parking?
Yes, all locations offer free parking for members.
Is there an age requirement?
Members must be 18 or older. Minors (13-17) may use facilities with parental consent and supervision requirements.
SERVICES QUESTIONS
Do you offer personal training?
Yes! Every membership includes one complimentary personal training session. We have certified trainers at all locations offering additional sessions for purchase and specialized programs for all fitness levels.
What other services do you provide?
Beyond fitness equipment, we offer:
– Fusion Fresh restaurant (Fairless Hills location)
– Professional barbershop services (Fairless Hills and Warminster)
– Retail supplement shops at all locations
– Group training options
– Specialized boxing and MMA training
Do you have locker rooms and showers?
Yes, all locations feature clean locker rooms with showers and dry saunas. Some locations also offer cold plunge therapy.
PAYMENT QUESTIONS
What payment methods do you accept?
We accept credit cards, debit cards, and ACH transfers through our secure ABC Fitness payment system.
When am I billed?
Monthly membership fees are charged on the same date each month. Your billing date is set when you sign up.
What happens if my payment fails?
Accounts with failed payments will be suspended after 7 days. A $25 late fee may be applied. Access is restored immediately upon successful payment.
Are there any refunds?
All fees are non-refundable except as required by law. We do not provide refunds for partial months.
GETTING STARTED
How do I sign up?
You can sign up online through our website or visit any location in person. You’ll need to show valid ID during your first visit to each facility.
Can I tour the facilities before joining?
Absolutely! We encourage potential members to tour our facilities. Contact any location to schedule a free tour and see what makes Fusion Gyms special.
Do you offer day passes?
Yes, day passes are available for $29 and provide access to all locations until midnight. Day passes can be purchased on our website.
What should I bring for my first visit?
Bring valid photo ID, workout clothes, athletic shoes, and a water bottle. Towels are recommended for equipment use.
HEALTH AND SAFETY
What safety measures do you have in place?
We maintain the highest safety standards including:
– Regular equipment maintenance and cleaning
– Security cameras in common areas
– Controlled access systems
– Emergency procedures and first aid availability
– Staff training on safety protocols
Do I need a medical clearance to join?
While not required for membership, we recommend consulting your healthcare provider before beginning any exercise program, especially if you have medical conditions.
What if I get injured at the gym?
Report any injuries to staff immediately. All members sign liability waivers as part of membership agreements. We recommend having appropriate health insurance coverage.
CONTACT INFORMATION
How can I contact you?
Do you have social media?
Yes! Follow us for updates, events, and new location announcements:
– Instagram: @fusiongyms
– Facebook: Fusion Gyms
– YouTube: Fusion Gyms
When will your 5th location open?
Stay tuned! Follow our social media channels for announcements about our upcoming 5th location.
SPECIAL PROGRAMS
Do you offer corporate memberships?
Contact us at info@fusiongyms.com to discuss corporate membership options and group discounts for businesses.
Do you host events or competitions?
Yes! We regularly host member events, fitness challenges, and community activities. Follow our social media for upcoming events.
Can I freeze my membership?
Membership freeze options may be available for extended absences due to medical reasons or military deployment. Contact any location to discuss your specific situation.
Do you offer nutrition counseling?
While we don’t provide formal nutrition counseling, our personal trainers can offer basic nutrition guidance, and our Fusion Fresh restaurant (Fairless Hills) provides healthy meal options.
STILL HAVE QUESTIONS?
If you don’t see your question answered here, we’re here to help! Contact us at info@fusiongyms.com or visit any of our locations. Our team is always happy to assist current and potential members.